FAQ - Frequently Asked Questions

Customers


I haven't received the confirmation email after sign up, what should I do? 
How to change your license from Standard to Extended? 
How can I purchase/download files? 
How can I contact customer support? 
I lost my password / username 
How can I use your files? 
May I use images for trademark or company logo? 
What method of payment and currency do you accept? 
What is the right license for me? 
What is a Vector? 
What format are the Vector files? 
My file is corrupted 
I need to download my file again 
Image Pricing 
What tools to open a vector file?

Artists

How do I become a contributor? 
Does it cost anything to become a contributor? 
What kind of payment methods are available for image authors' share of the sales? 
How much will I get as a contributor? 
When and how do I get paid? 
What are uploading rules? 
I have many illustration, can I upload them all via FTP? 

Customers

I haven't received the confirmation email after sign up, what should I do?

Please check your "spam" folder. If there is still no email, please contact us from your registration email address, and we will activate your account.

How to change your license from Standard to Extended?

Log in to your account, navigate to Download History and press the button "UPGRADE license" next to a picture. You will be redirected on the payment page. The price of Standard license will be subtracted from the cost

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How can I purchase/download files?

To buy an image, you need to take the following steps: 

- Visit the product page 
- Select right license and then click "Add to Cart" button 
- Follow the checkout process 
- Download vector right after checkout

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How can I contact customer support?

Please visit our "contact us" page.

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I lost my password / username

You can retrieve your password here

You also contact us from your registration e-mail.

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How can I use your files?

All images are sold under Royalty-Free license. Please, review Standart and Extended license details. 

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May I use images for trademark or company logo?

Unfortunately usage of images for trademarks is prohibited for both licenses.

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What method of payment and currency do you accept?

Available payment methods are listed during checkout process. We currently accept only US Dollars via PayPal.

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What is the right license for me?

Please, visit "comparison of the licenses" page.

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What is a Vector?

Vectors are file formats. Content of vector files is described by geometric primitives and functions (as opposed to raster graphics; contents of raster files described with pixels of different color and brightness). The main advantage of vector graphics - the ability to resize images without losing quality to any size. The most common vector file formats are: eps, svg, ai, cdr, xar, fla, wmf, pdf.

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What format are the Vector files?

We offer EPS 10 formats.

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My file is corrupted

If the file is corrupted or does not open, try downloading it again (visit your Download History). If this does not help, please contact support.

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I need to download my file again

Under History section, you can download your purchased files again within 5 days after purchase. After 5 days, your ability to download a file is locked and you have to buy file again.

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Image Pricing

Price of the file is from $2 to $6 per file for Standard Royalty Free License and from $10 to $40 for Extended License.

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What tools to open a vector file?

Vector file has been converted into a format EPS 10, and can be opened using Adobe Illustrator, Corel Draw and other software that provides a vector format.

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Artists

How do I become a contributor?

You just need to Sign Up, start to upload vectors and earn money.

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What kind of payment methods are available for image authors' share of the sales?

At present time, we offer payments to authors via PayPal systems.

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Does it cost anything to become a contributor?

No. It's absolutely free.

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How much will I be paid as a contributor?

You will get from $1 to $3 per download under Standart license and from $4 to $17 under Extended License.

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When and how do I get paid?

Royalty payment is made automatically, starting from the 15 of the month, following the reporting month, provided that the minimum required for payment (currently the minimum amount to be paid is $35) is achieved.

For example, if on last day of the current month your earnings amount to more than $35, the payment will be made in the middle of next month. If you have already specified the details for payment, no further action on your part is required.

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What are uploading rules?

Please read our Upload guide.

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I have many vector, can I upload them all via FTP?

Yes, we offer FTP uploads, but if you have more than 50 vector and are familiar with stocks, please, contact us and we will find the way to upload them without your efforts.

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